Scope
This Privacy Policy (“Policy”) describes how H2O Care Partners treats personal information on our websites where this Policy is located (the “Platform”).
This Platform is operated in the United States and is intended for use by individuals who are located in the United States.
Types of Information We Collect
We collect information from you and about you. Examples include:
Contact Information
We may collect your name, mailing address, telephone number, email address, and mobile phone number.
Information You Submit
We may collect information when you send us a message through the “Contact Us” page, “Book an Appointment,” “Request a Quote,” or similar features on our Platform. We, and our service providers, may also collect any information you submit through a “chat” feature on the Platform.
Financial Information
We, through our payment processing vendors, will collect payment information when you complete a purchase on the Platform.
Professional Information
For example, we may collect the name of your company, your title, and your professional contact information.
Employment Information
For example, we may collect your resume, employment history, and references.
Commercial Information
We may collect personal information that could identify you and relates to the services in which you are interested or have considered. We may also collect personal information about your consuming history or tendencies.
Account Information
Certain portions of the Platform allow you to create a user account. In connection with that account, we may collect your username and password.
Device Information
For example, we may collect the type of device you use to access our Platform. We may also collect your device identifier, IP address, or mobile operating system.
Other Information
If you use our website, we may collect information about the browser you are using. We might look at what site you came from, what site you visit when you leave us, or your general location based on your IP address.
How We Collect Your Information
Directly From You
For example, when you:
-
Register for an account
-
Leave a review or testimonial on the Platform
-
Book an appointment
-
Request a quote
-
Submit an inquiry
-
Apply for financing
-
Complete a purchase
-
Interact with us on social media
-
Subscribe to our email newsletter
Passively
For example, when you visit and navigate our Platform on any device. We may also collect information about users over time and across different websites and devices when you use the Platform.
From Third Parties
We may receive information about you from other sources, including our business partners and analytics vendors. This may also include receiving your information from other customers in our referral program.
By Combining Information
For example, we may combine information collected offline with information collected through our Platform or across devices.
How We Use Your Information
We may use your information:
-
To run and improve our Platform and business
-
To provide requested products and services and complete transactions
-
To respond to your requests or questions
-
To communicate with you about your account, this Policy, or our terms
-
For marketing purposes (see the Choices section below)
-
For security purposes
-
As otherwise permitted by law or as we may notify you
-
As requested or directed by you
How We Disclose Your Information
We may disclose your information:
-
Internally with our parent, subsidiary, and affiliate entities
-
With service providers who perform services on our behalf
-
On the Platform when you submit a review or testimonial
-
With business partners, advertisers, media buying agencies, and analytics providers
-
With successors to all or part of our business
-
To comply with the law or protect against fraud or security threats
-
For other reasons we may describe to you
-
As requested or directed by you
Texting opt-in information is not shared with third-party providers.
Children Under 13
The Platform is intended for adults. We do not knowingly collect personal information from children under 13 and strive to comply with COPPA.
If you believe a child under 13 has provided us information, please contact us at info@h2ocarepartners.com and mark your inquiry “COPPA Information Request.”
Parents can learn more about how to protect children’s privacy online here.
Choices Regarding Your Information
Certain choices are browser- and device-specific.
Marketing Communications
You may opt out of receiving marketing communications. You will still receive transactional messages related to your account or inquiries.
SMS Messages
If you sign up to receive text messages, message and data rates may apply. Message frequency varies.
-
Reply HELP for assistance
-
Reply STOP to stop receiving SMS messages
We do not sell or share phone numbers with third parties for their own marketing purposes.
Cookies & Other Tracking Technologies
Cookies
You can adjust your browser to control cookies. For more information on how to manage cookies, click here.
If browser-specific instructions are not available, please consult your browser’s help documentation.
Google Analytics
We may use Google Analytics to understand how users interact with our Platform. You can learn how to opt out of Google Analytics here.
YouTube
We may use YouTube cookies to help us understand how you use our Platform. Read more on YouTube’s embedding videos information page here.
Facebook
We may use Facebook cookies to target ads to you. You can learn how to opt out of receiving targeted advertisements from Facebook here.
Email Tools
You may change your email settings to block automatic image downloads, which may contain tracking technologies.
Note: Deleting or blocking cookies may impact site functionality. Certain options are browser- and device-specific.
Do Not Track
Some browsers have “Do Not Track” features that allow you to signal a website not to track you. These signals are not uniform, and we do not currently respond to them. Blocking cookies may limit certain features, and not all tracking will stop.
Your Privacy Rights
Depending on your state of residence, you may have the right to:
-
Notice of personal information collected and shared
-
Deletion of personal information
-
Correction of inaccurate information
-
Revoke consent to processing
-
Opt out of the sale or sharing of personal information
We do not knowingly sell personal information, including information related to individuals under the age of 16.
Authorized agents may submit requests with written permission. We may require verification before processing requests.
To exercise your rights, contact info@h2ocarepartners.com and include your name, email address, state of residence, and note that you are making a “Privacy Rights Request.”
Security
The Internet is not 100% secure. We use reasonable safeguards to protect personal information. Certain areas of the Platform require login credentials, which you are responsible for protecting.
Storage of Information
Information may be stored in or outside of the United States. By using the Platform, you consent to the transfer of your personal information to the United States.
We retain personal information as reasonably necessary to provide services, comply with legal obligations, protect our business, and address security or policy concerns.
Links
Our Platform may contain links to third-party websites not governed by this Policy. We are not responsible for their privacy practices and encourage you to review their privacy policies carefully.
How to Contact Us
Email: info@h2ocarepartners.com
Phone: (617) 645-6290
Mailing Address:
100 N Washington St
Boston, MA 02114
Re: H2O Care Partners Privacy Policy
Changes to This Policy
From time to time, we may update this Policy. We will post updates on our Platform as required by law. Please review this Policy periodically.
